Select Debug Level (context menu command)

This function is for servicing, for example, to localize errors. Log files containing details about internal processes during job processing are generated for this.

The amount of information per engine that is issued with the relevant log file can be specified. The default setting is "Info". The other settings for further output should only be used temporarily if a greater depth of information is required when troubleshooting for example, as the log file increases in size when the debug level is increased.

For "debug output", an appropriate debug tool must be installed and linked to the Prinect System. This is only necessary in exceptional cases for servicing purposes. Further information can be obtained from the service department.

To alter the debug level, mark the engine and select "Debug Level..." from the context menu. You can choose between the following levels:

​•​Info

​•​Low

​•​Medium

​•​High

"Send Log to DTV Service" option

When you enable this option, all error messages that occurred through debugging are sent to the DTV service. The DTV service gathers the logs of all the Prinect components and makes them available to the HEIDELBERG Service team for troubleshooting. We recommend that you enable this option.

Confirm the dialog with "OK".

The debug level can be set to the same level for all engines of an area or for the server, depending upon which entry is currently marked in the left-hand area.

Engine Settings

When an engine is selected, information about the configuration, e.g. icons symbolizing the processes, and engine settings display on the right of the window. The entries merely serve information purposes and can not be altered.

If an engine has several processes, each of the setups display in a table. The single processes are listed in the "Process Name" column.

You can enable or disable only the "JDF Keeping" option. If this option is enabled, information about jobs processed by the engines will be saved in corresponding sub-folders in "JDFStorage" in the configuration folder (by default "PTConfig"). This has no influence on job processing. The information can however be helpful for troubleshooting if issues occur.

If the setting for "JDF Keeping" is modified, you must save this change with "Save". After that, you must restart all engines (with the Prinect Supervisor).

Note: The information shown in the right part of the window depends on the "Hide Clusters"/"Show Clusters" setting. You must use the "Hide Clusters" button to show the engine settings and paths.