Troubleshooting
Troubleshooting – Introduction
This chapter provides you with assistance on issues that may occur during licensing. This information can help you to minimize the downtime of your Prinect products if licensing issues occur.
If you cannot work around problems by restarting your computer (e.g. with temporary network problems), contact your service agency and discuss how to proceed further.
During installation and during operation, Prinect Licensing creates log files that can help Heidelberg Service to analyze and eliminate issues. You may be asked by your service agents to send the log files for troubleshooting.