icon appears. In the navigation area behind the computer name, the 
icon appears. In the tab of the main area, the 
area appears.
Software Update
A computer that is not part of the system cannot be contacted: In the navigation area in front of the computer name the icon appears. In the navigation area behind the computer name, the icon appears. In the tab of the main area, the area appears.
Cause: The PMC cannot access a computer that is not part of the system.
Measure: Ensure that the computer is switched on and that it has a connection to the network. LIS must be running.
A computer that is part of the system cannot be contacted: In the navigation area in front of the computer name, the 
icon appears. In the navigation area behind the computer name, the 
icon appears. In the tab of the main area, the 
area appears.
Cause: The PMC cannot access a computer within the system.
Measure: Ensure that the computer is switched on and that it has a connection to the network.
A computer does not change its status from "orange" 
to "green" 
.
Cause: The status "orange" of a computer is displayed until the PMC has recognized its license data and its position in the system structure (not associated with a system or associated with a system). This operation usually takes up to ten seconds. Then the status will change to "green". If the PMC does not receive a reply, the status will not change to "green". If the query takes too long, the status changes from "orange" to "red" 
.
Measure: Now restart the computer concerned.
There are no entries in the update package list. The following message appears: "At Heidelberg there is currently no authorization for downloading updates".
Measure: Please inform the Heidelberg service.
There are no entries in the update package list. The following message appears: "The identity check for this installation could not be completed successfully".
Measure: Please contact the Heidelberg service.
There are no entries in the update package list. The following message appears: "Heidelberg is currently unable to process queries for technical reasons. This problem will be corrected shortly".
Measure: Restart the manual search for update package later. If the problem persists, please contact the Heidelberg service.
The 
icon displays in a row in the "Loaded Software Updates" window.
Cause: Heidelberg has recalled this update. The update was stopped and is not offered as a potential update any more. It still can be seen in the "Loaded Software Updates" window.
Measure: You do not need to take any action.
The 
icon displays in a row in the "Loaded Software Updates" window.
Cause: This package is no longer required and can be deleted. These are packages for which a product is not installed, and whose master version is earlier than the installed master version of the product. You can press the button "Delete updates no longer needed" to delete such packages from the PMC Repository to free up hard disk space.
Measure: You do not need to take any action.
Installing the Update Packages
The installation fails. The update package concerned is still available in the update package list.
Cause: There may be various reasons why the installation has failed.
Measure: Restart the computer on which you wanted to carry out an update and restart the installation.
The installation of an update set was canceled manually. Potential cross dependencies could not be considered yet. This shows, for instance, in the fact that the workflow system is not running properly any more.
Cause: When an installation is aborted, all packages already installed remain installed. The package currently being installed will finish installing. All packages not yet installed will not be installed.
Measure: The package set was divided up, already installed packages are no longer offered. Select the update packages that you wanted to install before canceling from the update package list. Click on the "Start Installation" button again.