Troubleshooting with Functions of the License Manager Software
The issues described below can be remedied using the repair functions available in the License Manager. In this case, these are always errors related to the LDS.
Caution: The LDS repair functions can make a dongle inoperative. For that reason, you should repair data only after you consulted the Heidelberg Service department. If necessary, the Heidelberg Service department will also send you an activation key that you can use to reactivate a dongle.
Note: Generally, we recommend switching to online protection instead of resetting a dongle with an activation key. See Full Installation.
To remedy issues, the License Manager provides three options in the "LDS Repair" tab located in the "Settings" menu (see the LDS repair).
The License Manager generally recognizes whether a LDS repair is necessary.
"No repair" is enabled in the "LDS repair" tab if LDS repair is not required. The other options cannot be selected.
The repair options are enabled if an LDS repair is necessary.
The measures offered for LDS repair are practically identical and for dongle protection always result in the generation of a request key for requesting an activation key after the Repair Assistant is finished. At the same time, the licenses are enabled for a period of 10 days (repair transition mode).
The following is applicable for dongle protection: Send the generated request key to your Heidelberg agent immediately. You will then receive an "activation key" that is needed to reactivate the LDS and dongle during this 10-day period.
1.Open the "LDS repair" tab of the License Manager and select the "Enter activation key" option.
2.Follow the instructions of the Assistant and enter the activation key.
In the following, possible issues are described along with appropriate measures to remedy them.
"Repair system time in LDS" Option
An error with the system time can occur if the system time registered in the dongle does not match the system time of the License Server PC.
1.If not automatically set, enable "Repair system time in LDS". Then click "Next". The "Repair system time in LDS" dialog opens.
2.Enter the password if a password was allocated for the License Manager.
3.Click "Activate" in the next dialog. This triggers the repair. The request key is generated at the same time.
4.After you receive the activation key, enter it as described before.
"Repair LDS" option (only for dongle protection)
Following a temporary downtime of the License Server PC (e.g. power failure), the automatically saved version of the LDS may no longer be up-to-date.
The information stored in the dongle may no longer match the LDS data if actions that changed the LDS were run before the License Server went down and after the LDS backup. Such actions could be, for example, activation of the Start mode for a new product.
1.If not automatically set, enable "Repair LDS". Then click "Next".
2.Enter the password if a password was allocated for the License Manager.
3.Click "Activate" in the next dialog. This triggers the repair. The request key is generated at the same time.
4.After you receive the activation key, enter it as described before.
The dongle is defective
Note: If you have a defective dongle, you must switch to online protection. See Full Installation.
You must create a new LDS if the License Server PC is down (e.g. power failure) and no automatic or manual backup was made of the LDS.
1.If not automatically set, enable "Create new LDS". Then click "Next".
2.Enter the password if a password was allocated for the License Manager.
3.Click "Activate" in the next dialog. This triggers the LDS repair. The request key is generated at the same time.
4.After you receive the activation key, enter it as described before.
Note: You must enter the existing license keys again after the new LDS is activated (see the Entering a License). You need not order any new license keys.
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