Initial log in to HEIDELBERG Customer Portal

If you or your company are not yet registered with HEIDELBERG Customer Portal, you will need to create a personal HEIDELBERG ID and a HEIDELBERG Customer Portal user account for your company as an "organization".

Note: Zaikio is a company affiliated with HEIDELBERG that authorizes access to the Internet services provided by the HEIDELBERG Customer Portal. Under the term "HEIDELBERG Customer Portal", Heidelberger Druckmaschinen AG provides various Internet services that HEIDELBERG customers can use worldwide.

​1.​After clicking on "Login" in the "HEIDELBERG Customer Portal login" area of the PMC Setup Assistant, you will be directed to the Zaikio Account Setup page — if you are not yet logged in to the HEIDELBERG Customer Portal:

​2.​Complete the registration form and then click "Sign up". Wait for Zaikio to send you an e-mail to the e-mail address you provided. Open the e-mail and click the confirmation link. You will be redirected to the setup page for the Zaikio account again.

​3.​Now the setup process for the HEIDELBERG Customer Portal account begins. Click "Set up my account". Depending on whether your company is already registered as an organization, you can join the existing organization during the setup process or register your company as a new organization.

​4.​Then click "Sign up". You will be redirected to the HEIDELBERG Customer Portal connection website:

Click "Connect". Now you need to grant the required permissions:

​5.​Click "Consent and Continue". The next view will show your login data again. Confirm this view.

​6.​The sign-up process is now complete.