General FAQs
HEIDELBERG Customer Portal
What is the HEIDELBERG Customer Portal?
HEIDELBERG Customer Portal is a central cloud portal that in future will allow the access to all digital products and services of the HEIDELBERG universe. The portal gives you access to your data of our Prinect production and workflow solution and its updates, to analytics tools such as Print Shop Analytics and also to all services offered, and the eShop. Access is possible regardless of the time, location or device.
For whom is the HEIDELBERG Customer Portal?
HEIDELBERG Customer Portal is intended for all HEIDELBERG customers, no matter which segment or size. The portal will bundle all digital services and applications in one place. All HEIDELBERG Assistant customers are automatically migrated to the HEIDELBERG Customer Portal.
What is the charge for the HEIDELBERG Customer Portal?
HEIDELBERG Customer Portal is free of charge. In the portal, we are offering apps and services that are free of and that are subject to charge.
How do I register my organization with the HEIDELBERG Customer Portal via the PMC?
A personal HEIDELBERG account is required for registration and operation. If you or your company are not yet registered in the HEIDELBERG Customer Portal, you will need to create a personal HEIDELBERG account to register your company as an "organization" in the portal.
To register, you only need Internet access for the PC where Prinect Maintenance Center (PMC) is installed.
When creating a new organization, you will become the owner of this organization and have certain rights. To select another organization, you must be the owner or administrator of this organization. After selecting the organization, confirm the site for which this PMC is to be registered.
Am I allowed to do the PMC boarding?
If you feel that you are not authorized to perform PMC boarding, ask your supervisor to do this.