Troubleshooting – Introduction
This chapter provides you with assistance on issues that may occur during licensing. This information can help you to minimize the downtime of your Prinect products if licensing issues occur.
If you cannot work around problems by restarting your computer (e.g. with temporary network problems), contact your service agency and discuss how to proceed further.
During installation and during operation, Prinect Licensing creates log files that can help Heidelberg Service to analyze and eliminate issues. You may be asked by your service agents to send the log files for troubleshooting.
This section will list some examples illustrating how to deal with various issues. There are two different types of issues:
•Issues that are caused by failure of the License Server (e.g. failure of the computer hardware, see the Issues through Failure of the License Server) and
•Issues that can occur with the License Manager software (see the Troubleshooting with Functions of the License Manager Software).
Issues through Failure of the License Server
Prerequisite: In the examples below, it is assumed that the LDS was exported and is available as a backup (see the Export LDS).
Example 1: The License Server has failed
The License Server is down on a permanent basis because of a hardware defect and can no longer make licenses available.
1.If you use dongle protection, pull off the dongle from the defective PC (the PC must be switched off).
2.Install the License Server software on another PC. This can be a computer on which a Prinect product is already installed or you can set up a separate License Server PC with a Windows operating system. Install the License Server software that was shipped with your most recent Prinect product. Do this even if an older Prinect product is already installed on the License Server PC that you earmarked for use. If you already use online protection, keep the installation code ready or, if you wish to switch to online protection, request the installation code. See Request the installation code.
3.Open the License Manager on the new License Server PC. Do not plug in the dongle yet if you use dongle protection!
4.Import the backup LDS export file as described in the "Import LDS" section. See Import LDS. This requires that the LDS export file is available in the system environment of the License Server PC, for example, on a plugged-in USB stick or on a share.
(5)If you use dongle protection, shut down the License Server PC and plug in the dongle.
(6)Boot the License Server PC.
7.You must make a new address known to the application computers in the License Manager (see the License Server address). This can arise if the name of the License Server PC was changed or if the License Server is connected through its IP address on the application computers.
Privacy Policy | Imprint | Prinect Know How | Prinect Release Notes